Terms of Service

These terms cover use of NextGen Orders websites and software (“Service”). NextGen Orders is a trading name of NextGen Testers Limited. By creating an account, starting a trial, or using the Service, you agree to them.

The Service

We provide multi-tenant QR ordering, Kitchen Display, and restaurant management software, including Pay by Bank and Pay by Card.

Accounts & venues

You must provide accurate account information and keep credentials and staff PINs confidential. You are responsible for activity under your venue accounts and for menu/pricing accuracy shown to guests.

Fees & trial

Software fees are on Pricing. They are separate from guest payment processing (your card machine, Pay by Bank, or Pay by Card). After the sixty-day trial, all plans require a 12-month commitment, billed monthly in arrears. When Stripe Billing is enabled, trials and renewals may be managed automatically according to the checkout you complete. Access continues through the paid period already settled unless we agree otherwise in writing.

Acceptable use

Do not abuse the Service, attempt to access other tenants’ data, interfere with security, or use the Service for unlawful activity. We may suspend accounts that create risk for diners, venues, or the platform.

Data & privacy

Our Privacy Policy explains how personal information is handled. Order and menu data belongs to the venue; we process it to provide the Service.

Availability

We aim for reliable service but do not guarantee uninterrupted uptime. Network or third-party outages (including payment partners) can affect ordering. Design your floor process for graceful fallback.

Liability

To the maximum extent permitted by NZ and Australian consumer law, the Service is provided “as is”. We are not liable for lost profits, lost orders attributable to venue network failure, or indirect damages. Nothing in these terms limits non-excludable consumer guarantees.

Changes

We may update these terms; material changes will be posted on this page with a new date. Continued use after the effective date constitutes acceptance.

Contact

Contact form or Email.